SHOPS PLUS

Can you help young people choose condoms over emergency contraceptive pills? And to only use pills as a last resort?

Sexual & reproductive health
Service design
New Product Innovation
2019

Approach

A 6-month sprint with SHOPS Plus, ABT Associates & USAID to improve condom adoption among unmarried youth (18–24)

  • Conducted in-depth interviews with college students and young professionals in Delhi & Bhubaneshwar
  • Identified deep behavioral barriers: bad first experiences, choice overload, shame, and unclear cues
  • Immersed in the purchase experience - to buy a condom before the act vs. to buy an emergency contraceptive pill after the act

Designed low-friction, judgment-free pathways to condom purchase & use

Key Strategic Lever

Everyone keeps trying to convince the youth about how cool condoms are. And focuses on the pleasure story - to counter the perceived lack of it.

But this focus on the passion-pleasure narrative - reflected in the way even the condom packs are designed, results in the unintended consequence of it being harder to be discreet during purchase. Especially for unmarried youth. 

So picture this, here’s someone who is convinced that they should use a condom. Goes to the store. But is made to hurry through purchase owing to how brazen the packs look. And the stares received from the pharmacy uncle. The result: Buying whatever the pharmacist gives me when I ask for a condom. This is determined not by users’ sexual experience, but by margins. So Manforce, Chocolate, Dotted it was. Brand - no problem. But because of the confusion around which variable is most important, flavour started to wrongly assume most importance. And Dotted, for a first-timer? Possibly the worst one to buy for a brand new couple - even if you’ve had many sexual partners before.

This was what we set out to solve.

Output

A set of interventions revolving around easier choice making, bringing the most important parameters for purchase upfront. And making it easier to be discreet about it all. We tested these solutions in real stores in Delhi. And qualitatively, these were a big hit.

We unveiled these insights & solutions at The Condom Alliance - an all-hands meet of India’s top condom companies.While it was hard for competitors to openly announce that they were going to adopt a strategy. 

We did see some impact, though. Based on an insight directly from the SHOPS PLUS project, USAID funded PHSI to introduce Asia’s most economically priced ultra-thin condom - piloted in Assam for pharmacists to prompt it as the default choice for young people.

A few simple ideas that were borne out of our Behaviour Design Codex

A deeper understanding of the USER
“I’m in a hurry to get out of the shop, I get confused & ask for a flavour.”
Choice overload
Information avoidance
Status & self-image
Spotlight effect
To redesign the SYSTEM
Increase the ease quotient - by making the most important parameter most salient for a first-timer
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THE SIMPLE IDEA

The Condom Code: A tool to help you pick a condom as per texture & your sexual experience with this partner. First timers pick thin, slightly more experienced with this partner, pick dotted, even more experienced pick ribbed & dotted

A deeper understanding of the USER
“When people see me buying a condom, they know what it’s for & we could get caught, so why risk it when there’s a pill for later.”
Salience
Spotlight effect
Status & self-image
To redesign the SYSTEM
“When people see me buying a condom, they know what it’s for & we could get caught, so why risk it when there’s a pill for later.”
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The Simple Idea

Chewing Gum- and Menstrual pad-style decoy packs to protect privacy + Display counters laid out as per the Condom Code.

A deeper understanding of the USER
“Buying condoms is a man’s job. Only infidel women or those in the ‘profession’ will buy a condom publicly.”
Gender bias
Gender bias
Stereotyping
Stereotyping
Appeal to tradition
Appeal to tradition
Self-signalling
Self-signalling
To redesign the SYSTEM
Increase the respect & ease quotient - Making it easier for women to ask for a condom & to be okay with carrying it with them
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The Simple Idea

Menstrual pad-style decoy packs - without any of the bold, men-appealing pictures that make women purchases more discreet

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